Wednesday, June 19, 2013

J.D. Power 2013 Initial Quality Study

Nearly two-thirds of issues experienced by owners in the first 90 days of ownership are design-related problems like driver interface, which includes voice recognition or hands-free technology, Bluetooth pairing for mobile phones, and the navigation system, according to the J.D. Power 2013 U.S. Initial Quality Study (IQS). Overall initial quality for the industry averages 113 problems per 100 vehicles. Porsche ranks highest among nameplates listed below, averaging 80 PP100. followed by GMC with 90 PP100, Lexus with 94 PP100, Infiniti with 95 PP100 and Chevrolet with 97 PP100 accounting for five highest-ranked positions.

Among the 26 model-level segment awards, Chevrolet receives five, while Honda, Kia, Mazda and Porsche each receive two. Chevrolet models receiving an award are the Avalanche (tie), Camaro (tie), Impala, Silverado HD and Tahoe. Honda receives awards for the Civic and CR-V; Kia for the Soul and Sportage (tie); Mazda for the MAZDA2 and MX-5 Miata; and Porsche for the Boxster and 911. The Lexus LS ranks highest in the Large Premium Car segment and achieves 59 PP100, the lowest average problem level among all models in the study. Also receiving segment awards are Acura TL; Buick Encore (tie); Cadillac Escalade; Chrysler Town & Country; Ford Mustang (tie); GMC Sierra LD (tie); Hyundai Genesis Sedan; Infiniti FX; Mercedes-Benz GLK-Class; Nissan Murano; smart fortwo; and Toyota Camry.