Showing posts with label JD Power 2010 Initial Quality Study. Show all posts
Showing posts with label JD Power 2010 Initial Quality Study. Show all posts

Thursday, June 17, 2010

2010 J.D. Power Initial Quality Study Results

 The 21 highest-ranked models in the 2010 Initial Quality Study:

Sub-Compact Car: 2010 Hyundai Accent
Compact Car: 2010 Ford Focus
Compact Crossover/SUV: 2010 Toyota FJ Cruiser
Compact Multi Purpose Vehicle: 2010 Scion xB
Compact Sporty Car: 2010 Mazda MX-5 Miata
Entry Premium Car: 2010 Mercedes-Benz C-Class
Entry Premium Crossover/SUV: 2010 Acura RDX
Compact Premium Sporty Car: 2010 Volvo C70
Midsize Car: 2010 Honda Accord
Midsize Crossover/SUV: 2010 Honda Accord Crosstour
Midsize Pickup: 2010 Nissan Frontier
Midsize Sporty: 2010 Ford Mustang
Minivan: 2010 Toyota Sienna
Midsize Premium Car: 2010 Lexus GS
Midsize Premium Crossover/SUV: 2010 Lexus GX 460
Large Car: 2010 Ford Taurus
Large Crossover/SUV: 2010 Chevrolet Tahoe
Large Pickup (tie): 2010 Chevrolet Avalanche and 2010 GMC Sierra 1500
Large Premium Car: 2010 Lexus LS 460
Large Premium Crossover/SUV: 2010 Cadillac Escalade

There are 6 Toyota/Lexus/Scion, 4 General Motors, 3 Ford and 3 Honda/Acura vehicles.

This year, consumers were asked to report problems experienced in eight categories:
    * Features/Controls/Displays
    * Exterior
    * Engine/Transmission
    * Interior
    * The Driving Experience
    * Audio/Entertainment/Navigation
    * HVAC (Climate controls)
    * Seats
Over the years, the most frequent types of problems that owners report will vary. In the 2010 Initial Quality Study, for instance, the top five, most-frequently-reported problems are:
    * Excessive wind noise
    * Climate controls are difficult to use/see, or are in a poor location
    * Hands-free communication system does not recognize user voice commands
    * Front audio/entertainment system controls are difficult to use or are in a poor location
    * Materials that scuff or soil easily

The 2010 Initial Quality Study is based on responses from more than 82,000 purchasers and lessees of new
2010 model-year cars, trucks and sport utility vehicles surveyed after 90 days of ownership. The study is based on a 228-question battery designed to provide manufacturers with information to identify problems, to drive product improvement, and to improve initial quality for new-vehicle buyers. The study was fielded between February and May 2010.

Courtesy of JD Power & Associates