Thursday, February 13, 2014

J.D. Power 2014 U.S. Vehicle Dependability Study Led By Lexus

The J.D. Power 2014 U.S. Vehicle Dependability Study, for 2011 model vehicles over 3 years has Lexus on top for the 3rd year in a row. The study finds that overall vehicle dependability averages 133 PP100, a 6 percent increase in problems from 126 PP100 in 2013, the first time since the 1998 study that the average number of problems has increased. According to the study, engine and transmission problems increased by nearly 6 PP100 year over year, accounting for the majority of the overall 7 PP100 increase in reported problems, with 4-cylinder engines taking most of the complaints. The J.D. Power 2014 U.S. Avoider Study shows that consumers are much more likely to avoid vehicles from brands that rank lower in dependability.  

General Motors receives eight segment awards for the Buick Lucerne; Cadillac DTS (tie); Cadillac Escalade; Chevrolet Camaro; Chevrolet Volt; GMC Sierra HD; GMC Sierra LD; and GMC Yukon. Toyota gets seven awards for the Lexus ES; Lexus GS; Lexus LS (tie); Lexus RX; Scion xB; Toyota Camry; and Toyota Sienna. Honda has six model-level awards for the Acura RDX; Honda CR-V; Honda Crosstour; Honda Element; Honda Fit; and Honda Ridgeline. MINI receives one model-level award for the MINI Cooper.

The 2014 Vehicle Dependability Study, fielded between October and December 2013, is based on responses from more than 41,000 original owners of 2011 model-year vehicles after three years of ownership.