Tuesday, October 28, 2014

Consumer Reports 2014 Annual Auto Reliability Survey

Scion xB - Most Reliable New Car

Consumer Reports 2014 Annual Auto Reliability Survey, based on subscribers’ experiences with 1.1 million vehicles, predict how well new cars will do. The biggest complaints remain infotainment systems and associated electronics like audio, navigation, and in-car communications systems that include the touch screen, unified multi-function controller, portable music interface, Bluetooth pairing, voice-command system and backup camera.

Topping the list of 28 brands are Japanese nameplates Lexus, Toyota, Mazda, Honda. Audi rounds out the top 5. The Toyota Tundra won top pickup truck honors.

Buick ranks 6th with all their vehicles receiving the reliable designation helping make General Motors the top American brand. Subaru is 7th, followed by Scion with its Scion xB listed as Consumer Reports most reliable car. Porsche was next with Kia rounding out the top 10 on the strength of the Soul and Cadenza.

Acura, Volvo, Hyundai, BMW and Lincoln take the next five spots. While Nissan in 16th place as the Altima, Sentra and Pathfinder were considered unreliable. Volkswagen was next followed by Cadillac led by the CTS model. GMC at 19 was dragged down by the redesigned Sierra pickup. Infiniti rounded out the top 20 as the Q50 sedan and QX50 SUV were plagued by infotainment complaints.

Chevrolet at 21 on the list, had the Corvette and Impala earn reliable ratings while the Silverado was below average and the Cruze had issues. The Chrysler nameplate ranked 22nd followed by Ford with the Fusion and Explorer now rated reliable. Mercedes-Benz was dragged to 24th by the redesigned S-Class and CLA sedans.

Doug Betts - 2010 NAIAS
The bottom 4 nameplates all belong to Chrysler which has cost Quality chief Doug Betts his job. Dodge, Ram, Jeep and Fiat are last. The Jeep Grand Cherokee and Cherokee had problems, while the Fiat 500L came in as the least reliable vehicle. Fiat Chrysler Automobiles named Mark Chernoby Head of Quality to replace Betts.

Betts joined Chrysler in 2007 after working at Nissan and Chrysler for more than 21 years. He took over Chrysler quality in June 2009, served on Fiat Chrysler Automobiles Group Executive Council and was also in charge of quality for Fiat. And apparently this survey has cost him his job which tells you the significance of this survey.

For detailed information on all vehicles in the study, subscribe to Consumer Reports.org.