Monday, March 1, 2010
J.D. Power 2010 Customer Service Index Study - Luxury & Mass Market
mass market brands with a score of 815, thanks to its service quality and service facility scores. Second is another soon-to-be-extinct GM brand, Saturn at 808. Buick with a score of 805 is third among mass market brands. Six of the top seven brands in the mass market segment are from General Motors. Ford brands hold the No. 7 and No. 8 rank positions, while no Chrysler brands perform at or above the mass market industry average of 758.
The 2010 J.D. Power CSI Study is based on responses from more than 114,200 owners and lessees of 2005 to 2009 model-year vehicles. The study was fielded between October and December 2009.
(Charts courtesy of J.D. Power and Associates)