Toyota says their dealers nationwide have received the parts, information and training they need to fix accelerator pedals which requires about 30 minutes of work.
Many Toyota dealers will offer extended service hours, and some are planning to stay open 24 hours a day until all customer vehicles have been fixed. Others are adding greeters to their service drives, dedicating body shop capacity to expedite repairs, providing free car washes and oil changes, increasing owner communication and providing complimentary maintenance service, among other customer-focused activities.
To support these efforts, Toyota is sending checks of between $7,500 and $75,000 to its dealers in acknowledgment of the additional costs they are assuming to make it easier for customers to have the necessary repairs done quickly and conveniently.
Separately from the recall for sticking accelerator pedals, Toyota is in the process of recalling vehicles to address rare instances in which floor mats have trapped the accelerator pedal in certain Toyota and Lexus models and is already notifying customers about how it will fix this issue. In the case of vehicles covered by both recalls, it is Toyota’s intention to remedy both at the same time.